Work with Team George
General Manager
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Are tired of shoveling the snow from your driveway? Wanting a scenic work environment? Looking to work amongst the palm trees and beach views? We are looking for a General Manager to help ensure annual divisional initiatives that align with company initiatives are completed. Ensure a quality team of properly trained employees produce jobs completed according to SERVPRO® franchise procedures and processes. Supervise, monitor, and communicate with management staff to stay updated on jobs, documentation, budgeting, and any customer issues.
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Coordinate with division managers to create an annual business plan with goals.
Oversee the management of the Restoration, Construction Services, and Office Divisions.
Direct franchise operations during storm and large loss events.
Conduct Managers’ Meeting.
Report to and update the franchise owner, as needed, or required.
Continue professional and personal development of leadership, management, and team building, skills.
Network and build relationships with key accounts and centers of influence (COIs) to ensure client satisfaction.
Work with division managers to ensure an exceptional customer experience.
Assist division managers with planning for and meeting staffing needs.
Assist division mangers with recruiting, hiring, training, and retaining employees.
Coach and mentor division managers.
Confirm with the Office Manager that current human resources documentation requirements are met.
Ensure the company complies with federal, state, and local regulations.
Ensure adequate insurance coverages.
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Effective written and oral communication.
Intermediate math skills.
5+ years management experience, restoration industry experience a plus.
Proficient computer skills.
Excellent leadership skills.
Knowledgeable at job costing and quality control.
Ability to successfully complete a background check subject to applicable law.
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Full-Time Position
40 hours per week minimum; Monday through Friday.
Varying hours between 6:00 am and 7:00 pm.
Occasional evenings and weekends as business dictatesSome out-of-area and overnight travel maybe expected.
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$125,000 - $150,000 + Commissions | Depending on experience
Sales and Marketing Manager
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Manage the Franchise marketing team and all sales and marketing initiatives. Develop and implement an annual marketing plan, which promotes Franchise services and develops a diverse customer base. Train and coach a professional marketing team capable of achieving annual sales revenues goals. Manage and improve customer satisfaction, including the resolution of any customer complaints.
Results Expected
The annual marketing plan is effectively executed, resulting in the achievement of annual sales revenue goals, building of Brand awareness, an increase in new customers, and expansion of diverse markets. The Franchise marketing team is competent and effective in their sales and marketing efforts. Customer expectations are met or exceeded. All customer complaints are resolved quickly to the satisfaction of the customer.
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Coordinate with division managers to create an annual business plan with goals
Oversee the management of the Restoration, Construction Services, and Office Divisions
Direct franchise operations during storm and large loss events
Conduct Managers’ Meeting
Report to and update the franchise owner, as needed, or required
Continue professional and personal development of leadership, management, and teambuilding, skills
Network and build relationships with key accounts and centers of influence (COIs) to ensure client satisfaction
Work with division managers to ensure an exceptional customer experience
Assist division managers with planning for and meeting staffing needs
Assist division mangers with recruiting, hiring, training, and retaining employees
Coach and mentor division managers
Confirm with the Office Manager that current human resources documentation requirements are met
Ensure the company complies with federal, state, and local regulations
Ensure adequate insurance coverages
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Effective written and oral communication.
Intermediate math skills.
5+ years management experience, restoration industry experience a plus.
Proficient Computer Skills.
Excellent leadership skills.
Knowledge at job costing and quality control.
Ability to successfully complete a background check subject to applicable law.
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Full-Time Position
40 hours per week minimum; Monday through Friday.
Varying hours between 6:00 am and 7:00 pm.
Requires frequently working on-call and weekend work.
Some out-of-area and overnight travel maybe expected.
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$90,000 - $110,000 + Commissions | Depending on experience
Construction Operations Manager
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The Construction Operations Manager is responsible for a wide range of functions necessary to successfully manage the construction division. They are responsible for setting departmental budgets, managing daily operations, and identifying areas of improvement while ensuring a high quality of service in all dealings with customers, clients, subcontractors, resource providers, and company employees involved in Construction services.
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Oversee and ensure customer and client satisfaction
Monitor volume of work
Develop departmental budgets for General Manager or Owner approval
Assist in finding and vetting subcontractors
Manage all aspects of construction division
Manage daily operations of construction team
Validate potential construction leads
Assign leads/projects to construction managers and superintendents
Ensure construction team follows proper work process
Review and evaluate estimates created by construction managers
Perform tasks within the project management process to assist construction team as needed (i.e. high volume, large project, etc.)
Assist Construction managers with budgeting and bidding
Conduct weekly Work-in-Progress meetings with construction team
Ensure two-way communication with the mitigation division
Manage individual team members who work together to process construction projects
Train construction team members
Conduct periodic performance reviews with individual construction team members
Ensure employee compliance with all company policies
Be familiar with and able to execute all roles and responsibilities of the Construction Coordinator, Construction Superintendent, and Construction Manager
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Previous construction management experience
Excellent organizational and leadership skills
Ability to meet established production goals and maintain profitability
Effective written and oral communication
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Full-Time Position
40 hours per week minimum; Monday through Friday.
Varying hours between 7:00 am and 5:00 pm.
Requires frequently working on-call and weekend work.
Some out-of-area and overnight travel maybe expected.
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$90,000 - $110,000 + Commissions | Depending on experience
Construction Manager
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Don’t miss your chance to join our Franchise as a new Construction Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!
Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!
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Be responsible for customer service and management of the customer experience
Compile and resolve punch list items
Perform final walk-through with customer
Secure a signed Certificate of Completion and Certificate of Satisfaction from customer
Manage all warranty activities
Evaluate and sell projects
Educate customers on construction process
Identify and document project scope of work
Create and Review estimates
Obtain customer and client agreement on scope and estimate
Review budgets
Ensure proper permits are acquired
Create project schedule and timeline
Identify and qualify subcontractors and resource providers
Negotiate terms and set expectations
Plan, organize, and manage crews and subcontractors
Schedule all subcontractors and material suppliers
Ensure all work performed complies with the plans, specifications, local codes, and requirements of the scope of work
Be familiar with and be able to execute all roles and responsibilities of the Construction Coordinator and Construction Superintendent
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Superb customer service track record
Effective written and oral communication
Intermediate math skills
Experience in restoration and/or construction preferred
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Full-Time Position
40 hours per week minimum; Monday through Friday.
Frequent driving and sitting.
Occasionally climbing ladders.
Occasionally exposed to extreme conditions such as heat.
The noise level at individual job sites can be loud.
High School Diploma / GED Minimum
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$70,000 + Commissions
Marketing Support Coordinator
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Perform all marketing administrative tasks related to daily route preparation, quality control data, referral source follow-up, key measurement, scoreboard, and marketing/sales plan updates. Maintain Franchise web and social sites. Conduct Center of Influence (COI), facility and key account research. Set-up, manage, and participate in Franchise marketing and community involvements events. Perform general marketing duties, such as drafting correspondence, filing, and creating reports/newsletters.
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Daily Route Preparation
Route Database Management
MSA Database Management
MSA Completion Assistance
Routes Materials Preparations
RFP & Vendor Approval Support
Supplies and Office Materials
Referral Source Follow-up
COI & Facility Research
Key Accounts Target Lists & Research
Association Membership Administration
Advertising Placement & Tracking
Sales Collateral & Marketing Material
Franchise Brand Perception
Newsletter &e-blast Coordination & Execution
PR Program Coordination & Execution
Marketing & Entertainment Events
Community Events
Association Events
Networking Events
Team Scoreboard
Key Measurements, Activity and Results
Expenses & Budget Maintenance
Marketing & Sales Plans
Ensure accuracy in all job file documentation
Communicate daily with Production crews to ensure all required documentation is captured on site at point of task
Maintain accurate and up-to-date WIP board managing notes and follow up on sales accounts
Keep lines of communication open and fluid with production, office and sales teams
Ensure accuracy in all job file documentation
Manage and monitor job completion, invoicing and payments
Ensure accuracy in all job file documentation
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Experience with sales and marketing support
Superb customer service, administrative, and verbal and written communication skills
Working knowledge of current business software technologies is required
Experience in the commercial cleaning and restoration or insurance industry is desired
Two to three years’ customer service, coordinator or support position experience preferred
Associate/Bachelor’s Degree Preferred
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Full-Time Position
40 hours per week minimum; Monday through Friday.
Varying hours between 8:00 am and 5:00 pm.
Requires frequently working on-call and weekend work.
Travel is less than 20%
Routinely uses office equipment such as:
Computers
Phones
Photocopiers
Filing Cabinets
Fax Machines
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$45,000 + Incentives
Construction Technician
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In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!
Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys working with others, and is focused on the job at hand. If you are self-motivated and have good interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and motivated to exceed expectations? Then you may be our perfect hero!
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Compile and resolve punch list items
May assist or perform final walk-through with customer
Secure a signed Completion of Completion and Certificate of Satisfaction from customer
May attend pre-construction meeting with customer
Provide project updates (daily narrative) to Construction Coordinator in electronic format
As requested, communicate information to customer and in turn update Construction Coordinator with all responses
Schedule project with Construction Manager/Construction Coordinator
Perform construction services as required
Assist with managing subcontractors and material suppliers
Pick up and deliver material supplies and/or manage material deliveries
Ensure all work performed complies with the plans, specifications, local codes, and requirements of the scope of work
Document all project activities including photos, job diary, and signing documents using the ManageIT Mobile app
Assist in managing and producing change orders
Maintain quality standards through site inspections
Provide evaluation and rating of all vendors and subcontractors
Coordinate inspections with local jurisdictions as required
Ensure material suppliers deliver exactly what was purchased
Assist in confirming the budget is reasonable and adequate
Perform construction services within budget
Help Ensure subcontractors complete all work in accordance with their purchase orders
Validate schedule and progress with Construction Coordinator.
Identify areas outside of contracted scope of work
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High school diploma/GED
Superb customer service track record
Basic written and oral communication
Basic math skills
Experience in restoration and/or construction preferred
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Walking and/or standing throughout the day
Frequent driving and sitting
Performing construction services such as drywall, trim, paint, punchout, etc.
Occasionally climbing ladders
Occasionally exposed to extreme conditions such as heat
The noise level at individual jobsites can be loud
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$18 - $25 Per Hour Depending on Experience
Restoration Technician
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In this position, you will be making a difference each and every day. We are committed to making every type of property damage “Like it never even happened®!”
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Perform and evaluate restoration activities including but not limited to, water extraction, fire damages, set-up of specialty equipment, and demolition.
Load, inventory, and maintain work vehicles with tools, equipment, and all necessary supplies for each project.
Effectively communicate safety hazards, job site findings, equipment and tool requirements for the worksite with supervisors.
Learn and develop restoration skills to elevate the SERVPRO Brand and grow within the company.
Prepare rooms/areas for work activities. Set up staging area and equipment for each project.
Communicate with management and other technicians to maintain efficient production processes.
Perform production processes as directed.
Perform end-of-day/end-of-job cleanup and breakdown. Leave jobsite with a clean and orderly appearance
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Valid driver’s license
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents
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$18 - $25 Per Hour Depending on Experience